Customer Service

VAT

All shown prices include 21% VAT.

Payment options

In the online shop you pay when you order, with iDeal, Mastercard and Visa.

Free shipping

Orders over €250,00 are eligible for free shipping.

Delivery

Ride-On strives to ship orders the same day. The expected delivery dates are an indication. Exceeding the expected delivery date does not entitle the buyer to any compensation.

Returns

You have the right to cancel your order up to 14 days after receiving the goods. After notifying us of the cancellation you have an additional 14 days to rerturn your items. We will refund your order upon reception of the returned goods. However, Ride-On only accepts returns in original and pristine condition. Please find more information the Exchange and returns page

Complaints

We encourage you to notify us of complaints by sending an email to info@ride-on.eu. You can use our Complaint form. If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops. Since February 15 2016, EU consumers can submit complaints using the ODR platform of the European Commission. This ODR platform can be found at ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.

Contact our customer service

If you have further questions about our products or services, please feel free to contact us via support@ride-on.eu or by phone: +3185 - 071 5555